Bourbon Blend Masters Last updated: Jan 2026
We want you to be happy with every bottle. Because we sell alcohol, which is regulated and cannot be resold once it leaves our control, our return rules are stricter than for most products. This policy explains what we can and cannot refund, and how to get help quickly if something goes wrong. It should be read with our Terms and Conditions and Shipping Information.
1. Quick Summary
| Situation | Can we help? |
|---|---|
| Item arrived damaged, broken, or leaking | Yes: replacement or refund |
| Wrong item sent | Yes: replacement or refund |
| Item missing from your order | Yes: we will send it or refund it |
| Order lost in transit | Yes: replacement or refund after carrier investigation |
| Unopened bottle, you changed your mind | Generally no (see Section 5) |
| Opened or partly used bottle | No, unless defective or unsafe |
| Custom-engraved item | No, unless damaged or we made an error |
| Order cancelled before shipping | Yes: full refund |
2. Inspect Your Delivery
Please inspect your package before or immediately after signing for it. An adult aged 21 or older must sign for alcohol deliveries.
- If the outer box is visibly crushed, wet, or leaking, tell the carrier at delivery if you can, and take photos before opening it further.
- Do not throw away the box, packing materials, or shipping label until your claim is settled. We or the carrier may need them.
- Do not drink or use any product you believe is damaged, tampered with, or not as described.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, tampered with, defective, or not what you ordered, contact us within [7] days of delivery.
What to send us (email Sales@bourbonblendmasters.com):
- Your order number and the name on the order.
- A description of the problem.
- Clear photos of the damaged or incorrect product, the inside of the box and packing materials, the outside of the box, and the shipping label.
What happens next:
- We review claims within [2] business days and may ask for more information.
- If approved, we will choose, in consultation with you, to ship a replacement (subject to stock) or give a refund of the product price. If the shipping charge was part of the problem, we will refund it as well.
- We may arrange for the carrier to collect the item, or ask you to dispose of it safely. We do not accept returns of alcohol shipped back without prior written approval.
- Claims made after the reporting window may not be accepted, so please contact us as early as you can.
4. Missing, Delayed, or Lost Orders
- Missing items: If an item listed on your order confirmation is not in the package, contact us within [7] days of delivery.
- Delayed orders: Delivery dates are estimates. If your tracking has not updated for [5] business days or your order is late, email us and we will look into it with the carrier.
- Lost orders: If the carrier confirms the package is lost, we will send a replacement or refund your order, including shipping, at your choice, subject to stock.
- Failed deliveries: If delivery fails because no adult aged 21+ with valid ID was available, the carrier may return the package to us. In that case, we may charge reasonable re-shipping fees to send it again, or refund the order less the original shipping and return costs. Refunds of this kind are not available where the package was refused or unclaimed for reasons within your control, where permitted by law.
5. Change-of-Mind Returns
Under alcohol regulations and for safety and quality reasons, we cannot accept returns of alcoholic products that have left our premises once they have been delivered, including unopened bottles, except as set out in Sections 3 and 4. This applies to:
- Orders you simply decided you no longer want.
- Bottles you ordered by mistake.
- Products that did not suit your taste.
We encourage you to read the product description and contact us before buying if you are unsure about a product.
6. Custom Engraving
Engraved products are personalized for you and cannot be resold.
- They are non-refundable and non-returnable unless they arrive damaged or we made an error in the engraving.
- Please check spelling, spacing, and design carefully before approving your proof or submitting your order.
- If our engraving does not match the text you approved, contact us within [7] days with photos and we will remake it or refund you.
7. Cancelling an Order
- You may cancel an order before it ships by contacting us as soon as possible at Sales@bourbonblendmasters.com or +1 (720) 312-6176. We will refund the full amount.
- Once an order has shipped, it cannot be cancelled.
- We may cancel and refund any order if a product is unavailable, if there is a pricing or listing error, if we cannot verify your age or delivery address, or if shipping to your location is not lawful.
8. How Refunds Work
- Approved refunds are issued to your original payment method.
- Please allow [5 to 10] business days for the refund to appear after we approve it. Your bank or card issuer may take longer to post it.
- Refunds cover the product price and, where the problem was our or the carrier’s fault, shipping charges. Taxes will be refunded as required by law.
- Promotional discounts or free-shipping offers applied to the original order may be adjusted if a partial refund leaves the order below the qualifying amount.
- If you paid with a gift card or store credit, we may refund to the same.
9. Age Verification and Refusals
We cannot refund orders that are refused or returned because the recipient was under 21, could not provide valid ID, or because the delivery address is in a location where we are not permitted to ship, except where required by law. See our Terms and Conditions for details on age requirements and shipping restrictions.
10. Chargebacks and Disputes
If there is a problem with your order, please contact us first so we can fix it quickly. Filing a chargeback without contacting us may delay your refund. We may share information about your order and delivery with your card issuer to resolve a dispute.
11. Exceptions and Legal Rights
- We may, at our discretion, make exceptions to this policy in individual cases. Any exception does not change the policy for future orders.
- Nothing in this policy limits any rights you have under applicable law that cannot be waived.
12. Contact Us
To start a claim or ask about a refund:
Bourbon Blend Masters Email: Sales@bourbonblendmasters.com Phone: +1 (720) 312-6176 Hours: Monday to Sunday, 7:00 AM to 9:00 PM 640 E 58TH AVE, DENVER, CO 80216,United States.
Please include your order number and photos where relevant so we can help as quickly as possible.